Bholi began to believe she was being taken to a better place when, for the first time, she was given a clean dress to wear and her hair was oiled and combed. Throughout her life, she had been neglected — she only ever wore her sisters' old, unwashed clothes, and no one cared to maintain her appearance. This small act of care and attention — being bathed, dressed decently, and groomed — was so unusual for Bholi that it made her feel valued, convincing her that the place she was going to must be better than her home.
Source: Bholi, Chapter 8, Read and Find Out (Part 2)
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The examiner expects you to identify the specific details from the text: the clean (though shrunken) dress, the bath, and the oiling of her matted hair. These are contrasted with her usual neglect at home. The key phrase from the passage is: "Only then did she begin to believe that she was being taken to a place better than her home!" — make sure your answer reflects this cause-and-effect clearly. Avoid padding; 3 marks = 3 focused points woven into a short paragraph.