(a) Emotional intelligence is the ability to understand, manage and effectively express one's own emotions, and to understand and influence the emotions of others.
(b) Two skills included in emotional intelligence are:
The source passages (Chapter 2 on Self-management) mention self-awareness and self-motivation as key skills under self-management/emotional intelligence. Examiners expect a clear one-line definition for (a) and any two named skills for (b) — no elaboration needed for 1-mark answers.