What are the primary differences between Script-bots and Smart-bots ?

Question

Accepted Answer

## Model Answer **Script-bot:** A scripted or traditional chatbot that follows pre-defined rules and fixed responses. It can only answer questions within its programmed script and cannot handle queries outside it. **Smart-bot:** An AI-powered chatbot that uses machine learning and NLP. It has broader knowledge, learns over time, and can handle a wider variety of conversations more naturally. *Source: Chapter 6, Section 6.4 – Chatbots* --- ## Explanation - The passage directly states that some chatbots are "scripted or traditional" while others are "AI-powered and have more knowledge" — use these exact terms. - For 2 marks, examiners expect one clear point for each type. Avoid over-explaining. - Key contrast to highlight: **rule-based vs. AI/learning-based**.

Artificial Intelligence — CBSE Class 10 board question