Define Chatbot. What are its types?
Generated by claude-sonnet-4-6 · 2026-06-21 03:18 · grounding rag
Model Answer
A chatbot is a computer program designed to simulate human conversation through voice commands, text chats, or both. It can learn over time how to best interact with humans.
Types of Chatbots:
- Script-bot – A traditional, scripted chatbot that follows predefined rules.
- Smart-bot – An AI-powered chatbot with greater knowledge and learning ability.
Source: Chapter 6, Section 6.4 – Chatbots
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Explanation
- The definition must mention "simulate human conversation" and "voice/text."
- Two types must be named: Script-bot and Smart-bot — examiners expect both terms exactly as given in the textbook.
- For 2 marks, one mark is typically for the definition and one for the types — keep it concise, no extra elaboration needed.