Artificial Intelligence — CBSE Class 10 board question

| Basis | Script-bot | Smart-bot |
|-------|-----------|-----------|
| Nature | Traditional/scripted chatbot | AI-powered chatbot |
| Knowledge | Follows pre-written scripts; limited responses | Has broader knowledge; learns and adapts over time |
| Interaction | Feels robotic; cannot handle unknown queries | Feels more human-like; handles varied conversations |

Script-bots respond only within fixed, programmed rules, while Smart-bots use Artificial Intelligence to understand context and give more flexible, intelligent responses.

Source: Chapter 6, Section 6.4 — Chatbots

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• The passage directly states: "some of them are scripted or traditional chatbots while others are AI-powered and have more knowledge" — this is the core distinction examiners expect.
• For a 2-mark question, a simple table OR two clear contrasting points is sufficient. Avoid writing long paragraphs.
• Key terms to use: scripted/traditional, AI-powered, fixed responses, learns over time.