A consumer buys a pressure cooker with a defective safety valve that causes an accident, and later discovers the MRP on the box had been crossed out and a higher price handwritten. Identify the two distinct consumer rights that have been violated in this single purchase, and explain what makes each violation a separate wrong.
Generated by claude-sonnet-4-6 · 2026-06-26 13:29 · grounding rag
Model Answer
Two Consumer Rights Violated:
- Right to Safety — The pressure cooker had a defective safety valve, which can cause a serious accident. As stated in the textbook, manufacturers must ensure high quality in safety components like pressure cooker valves. Selling a product hazardous to life violates the consumer's right to be protected against dangerous goods.
- Right to be Informed — The original MRP was crossed out and a higher price was written. Consumers have the right to know the correct price; selling above the printed MRP is explicitly prohibited. This is a separate wrong because it involves deliberate concealment of pricing information, not a product defect.
Each violation is distinct: one endangers physical safety; the other deceives the consumer financially.
Source: Chapter 5 — Consumer Rights, Sections "Safety is Everyone's Right" and "Information about Goods and Services"
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Explanation
Examiners expect you to name both rights correctly and give a brief justification for each. The key skill here is showing they are separate wrongs — one is about physical harm (safety valve = Right to Safety), the other is about price manipulation (MRP tampering = Right to be Informed). Don't merge them. The textbook directly mentions pressure cooker safety valves and MRP overcharging as examples, so use those references to score full marks.