Social Science (087) — AI-generated practice question

When filing a complaint before a Consumer Disputes Redressal Commission, the following key information and evidence must be included:

1. Details of the aggrieved consumer — Name, address, and contact information to identify the complainant.
2. Details of the opposite party — Name and address of the seller/service provider against whom the complaint is made.
3. Description of the grievance — Clear account of the unfair trade practice or deficiency in service (e.g., defective product, non-delivery).
4. Supporting documents/evidence — Cash memo, bill, warranty card, or receipts. Without these, it is difficult to prove the transaction occurred.
5. Nature of compensation sought — Specify the relief/compensation demanded, as the commission awards it based on degree of damage.
6. Proof of prior complaint — Evidence that the seller was approached but did not respond satisfactorily, showing the consumer exhausted initial remedies.

The complaint can be filed without a lawyer, individually or as a group (class action suit).

Source: Chapter 5, "Where Should Consumers Go to Get Justice?"

---

• Examiners expect 5 distinct, labelled points for a 5-mark question — one point per mark is a safe structure.
• The textbook's example of Prakash (money order case) and Arita (wall clock case) illustrate the steps: bill/warranty, prior complaint to seller, registration form, documents verification. Draw your points from these.
• Key terms to include: COPRA, Consumer Disputes Redressal Commission, cash memo/bill as evidence, compensation based on degree of damage.
• The textbook specifically notes that "in most purchases cash memos are not issued, hence evidence is not easy to gather" — this is why a bill/receipt is critical.