Social Science (087) — AI-generated practice question

Consumer Right Violated: Mrs. Krishna's Right to Seek Redressal is being violated. She purchased the TV with a six-month warranty, but the dealer is ignoring her complaints even though the product is defective within the warranty period. Her Right to be Heard is also violated as the dealer stopped responding.

Legal Recourse Available:
Under COPRA (Consumer Protection Act), Mrs. Krishna can file a complaint before the District Consumer Disputes Redressal Commission (for claims up to ₹1 crore). She can file the case herself without a lawyer. The Commission will send a notice to the dealer and, after hearing both parties, may order replacement, repair, or compensation.

Source: Chapter 5 — Where Should Consumers Go to Get Justice?

---

• Examiners expect you to name the specific right(s) violated — here, Right to Redressal (and optionally Right to be Heard).
• Always mention COPRA and the three-tier system (District/State/National Commission). For a small claim like a TV, District Commission is correct.
• Key fact: consumer can file without a lawyer — examiners often look for this point.
• Don't write a letter; the question asks for identification of rights and legal recourse only.