Social Science (087) — AI-generated practice question

Under the Consumer Protection Act (COPRA), 1986, every consumer in India has the following rights:

1. Right to Safety – Protection against goods and services that are hazardous to life. Example: A consumer buys a scooter with a faulty engine that causes an accident; they can claim compensation.

1. Right to Information – Access to details about ingredients, price, quality, and expiry date. Example: A buyer checks the contents and expiry date printed on a bottle of honey before purchasing.

1. Right to Choose – Freedom to select from a variety of goods at competitive prices. Example: A consumer refuses to buy a bundled product and insists on purchasing only what they need.

1. Right to be Heard – Assurance that consumer interests will receive due consideration. Example: A consumer files a complaint against a telecom company for poor service.

1. Right to Seek Redressal – Right to compensation depending on the degree of damage caused. Example: Prakash filed a case in the District Consumer Commission when a money order sent through the post office did not reach his daughter.

Source: Chapter 5 — Consumer Rights, COPRA section

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• Examiners expect name of right + one-line explanation + one real-life example for each. This is exactly 1 mark per right.
• Use textbook examples (scooter accident, money order) wherever possible — they show direct textbook knowledge.
• Do not confuse "Right to Choose" with "Right to Information"; each has a distinct meaning.
• The right to redressal includes the three-tier commission system (District → State → National), but for this answer a brief mention is sufficient.