Describe the three-tier quasi-judicial machinery set up under COPRA for consumer redressal. What is the financial jurisdiction of each tier?
Generated by claude-sonnet-4-6 · 2026-06-26 13:25 · grounding rag
Model Answer
Under COPRA, a three-tier quasi-judicial machinery was set up at the district, state, and national levels for consumer redressal.
- District Consumer Disputes Redressal Commission – handles cases involving claims up to ₹1 crore.
- State Consumer Disputes Redressal Commission – handles cases involving claims between ₹1 crore and ₹10 crore.
- National Commission – handles cases involving claims exceeding ₹10 crore.
If a case is dismissed at the district level, a consumer can appeal to the state commission, and then to the national commission.
Source: Chapter 5, "Where Should Consumers Go to Get Justice?"
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Explanation
- The examiner expects all three tiers named correctly with their exact financial limits — this is where marks are awarded.
- Mentioning the appeal provision adds completeness and is often expected in a 3-mark answer.
- Avoid writing "quasi-judicial" without naming the tiers — always list all three in order.
- The financial limits changed under the 2019 COPRA amendment; use the updated figures (₹1 crore / ₹10 crore) as given in the textbook.