What is the role of a 'mediator' in the consumer disputes resolution process introduced by the 2019 amendment to COPRA?
Generated by claude-sonnet-4-6 · 2026-06-26 13:25 · grounding rag
Model Answer
A mediator is a neutral intermediary who helps settle consumer disputes outside the Consumer Disputes Redressal Commission. Under the 2019 amendment to COPRA, mediation is encouraged at all three tiers (district, state, and national) to resolve disputes faster, reducing the burden of lengthy and expensive commission proceedings.
Source: Taking the Consumer Movement Forward, Chapter 5
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Explanation
- The key term the examiner expects is "neutral intermediary" — use it directly from the text.
- Highlight two points: (1) disputes settled outside the Commission, and (2) encouraged at all three tiers — this shows you've read carefully.
- Do not confuse mediator with a judge or lawyer; the mediator does not give a formal verdict.
- For 2 marks: one mark for defining the mediator's role, one mark for mentioning it operates at all three tiers / speeds up resolution.