Q1. [2] medium initial-understanding
A student purchased a defective product but the seller refuses to replace it or give a refund. She decides to approach the District Consumer Commission. What documents or evidence should she have preserved after the purchase to strengthen her complaint? Explain why each is important.
Generated by claude-sonnet-4-6 · 2026-06-26 13:26 · grounding rag
Model Answer
She should preserve the following documents:
- Purchase bill/cash receipt – Serves as proof of purchase, date, and seller's identity, which is required to be produced before the Commission.
- Warranty/guarantee card – Proves the product's coverage period and the seller's obligation to replace or repair it.
Source: Consumer Rights, Chapter 5
Explanation
The textbook (Activity section) explicitly states that a consumer filing a case is "asked to produce the bill and warranty before the commission." Examiners expect students to name these two key documents and briefly justify each. Two documents with two reasons = 2 marks. Keep it crisp — one line of justification per document is enough.