Social Science (087) — AI-generated practice question

The Consumer Protection Act (COPRA), amended in 2019, now includes online purchases under its scope. If a product is defective or a service is deficient, the seller, manufacturer, or service provider is held responsible and can be penalised or even imprisoned. Consumers can file complaints physically or through the internet and conduct cases via video conferencing.

Challenges in holding online sellers accountable:

• Gathering evidence is difficult as cash memos/receipts may not be issued.
• The redressal process can be cumbersome, expensive, and time-consuming.
• Engaging lawyers adds to the cost and complexity.

Source: Chapter 5, Taking the Consumer Movement Forward

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The examiner expects two parts: (1) how COPRA 2019 covers online buying and (2) specific challenges. Use keywords like "COPRA 2019 amendment," "defective product," "service deficiency," and mention evidence and cost issues. Avoid vague statements — stick to points directly from the textbook passage.