Social Science (087) — AI-generated practice question

Under COPRA, a consumer can file a complaint in the Consumer Disputes Redressal Commission on his/her own, with or without the services of a lawyer. This provision strengthens consumer rights in the following ways:

• It reduces the cost of seeking justice, making it accessible to low-income consumers who cannot afford legal fees.
• It simplifies the process, so even ordinary consumers can represent themselves without legal expertise.
• It upholds the right to representation, ensuring justice is not limited to the wealthy.
• Complaints can also be filed physically or through the internet, and proceedings attended via video conferencing, adding further convenience.

Thus, COPRA ensures that the redressal system is accessible to all consumers, regardless of income or education.

Source: Chapter 5 — Consumer Rights, "Where Should Consumers Go to Get Justice?"

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Examiners look for three things here: (1) stating the COPRA provision clearly (no compulsory lawyer), (2) linking it to cost reduction and accessibility for ordinary/low-income consumers, and (3) connecting it to the right to representation. Mentioning online filing/video conferencing adds a contemporary point that scores well. Avoid vague statements — be specific about who benefits and why.