Q1. [3] medium initial-understanding
A shopkeeper sells a medicine to a customer at a price higher than what is printed on the packet, and the medicine has already crossed its expiry date. Identify the two consumer rights being violated and explain how each one is being denied in this situation.
Generated by claude-sonnet-4-6 · 2026-06-26 13:25 · grounding rag
Model Answer
Two consumer rights violated:
- Right to be Informed — The shopkeeper sold medicine that had crossed its expiry date. The expiry date is printed on the packet so consumers can make safe choices. Selling expired medicine denies the consumer the right to know about the safety and quality of what they are purchasing.
- Right against Exploitation / Right to be Protected (Fair Price) — The shopkeeper charged a price higher than the MRP (Maximum Retail Price) printed on the packet. Consumers have the right to pay no more than the printed price; selling above MRP is an unfair trade practice and direct exploitation of the consumer.
Source: Chapter 5 — Information about Goods and Services
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Explanation
- The examiner expects two rights named clearly + one line of explanation each — that fills 3 marks (1 + 1 + 1 or 1½ + 1½).
- Use the textbook terms: Right to be Informed and Right to be protected from unfair trade practices (or right related to MRP/exploitation).
- Tie each right back to the specific act in the question (expired medicine = safety information denied; above MRP = overcharging/exploitation).
- Avoid vague phrases like "consumer is cheated" — be precise about which right and how it is denied.